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These terms set out how your account on l00 works — what you can do, what we ask of you, and how to reach us when something needs sorting. Access to l00 and its services depends on local law and is available only where permitted in eligible regions.
When you open an account on l00, you enter into a direct relationship with us. These terms cover every part of that relationship — how your account is created and maintained, how transactions are processed through payment rails like FPX, Boost, and GrabPay, and how disputes are handled. Your continued use of l00 means you accept the terms as they stand at that time. We may update these terms when our services change or when local regulatory requirements shift. When that happens, the current version is always available on this page. We do not send updates by default, so checking back is your responsibility — though we will flag material changes where we can. Access to l00 is conditional on eligibility under local law in Malaysia. If local law in your region restricts or prohibits participation, these terms do not override that. Use of the platform constitutes your confirmation that access is lawful where you are located. For questions about whether these terms apply to your specific situation, reach our support team through the channels listed on this page.
Not everything on or connected to l00 falls under the same set of rules. Here is a clear breakdown of what these terms cover and what sits outside their scope, so you know exactly where to look when a question comes up.
Your registration, login credentials, account wallet, and profile settings are all governed by these terms. Any action taken from your account — including transactions and activity history — falls within our policy.
Deposits and withdrawals made through FPX, Boost, or GrabPay are covered here. Processing steps, limits, and verification requirements shown inside your account at the time of the transaction apply.
Game titles, promotional content, and information pages published on l00 are subject to these terms. Content may change without notice; the version you see at the time of access is the current one.
External payment processors, game studios, and linked services operate under their own terms. Where we use a third-party service to deliver part of our platform, their separate policies apply to that portion and are not overridden by ours.
These terms are not one-directional. You have concrete options for managing your account, correcting information, and getting answers when something is unclear. Your account dashboard — accessible after login — is the first place to check for your current transaction records, wallet balance, and profile details. If something in your record looks wrong, you can submit a correction request through the support channel. We will review it and respond. You do not need to escalate to get a straightforward factual correction addressed. For questions about how your data is used or retained, the same support path applies — ask directly and we will give you a straight answer. Keep in mind that some account actions, like updating payment details linked to FPX or Boost, require verification steps shown inside the account settings page. Follow those steps as displayed; do not share verification codes with anyone, including anyone claiming to be from l00.
Log in and open the transaction history section to see every deposit, withdrawal, and activity entry tied to your account. Records are available after login without needing to contact support.
Submit a correction request through our support channel if your registered details are inaccurate. We review all requests and respond through the same channel.
Any clause in these terms that is unclear can be queried directly. Contact support with the specific section you are asking about and we will explain it plainly.
For account access issues, transaction questions, or policy clarifications, reach us via live chat or email. Contact paths are listed in the Support section below.
Questions about these terms, your account rights, or a specific transaction can be directed to our support team. Use the channel that works best for your situation.
Open the chat widget from any page on l00 to connect with our support team directly. Available for account, transaction, and policy questions.
Send your query to our support address — login to your account to find the current contact email shown in the Help section. Useful for written records of your request.
Your account dashboard includes a Help section with policy references and step-by-step guidance for common account and payment questions, including FPX and GrabPay steps.
Your account security and personal data are managed with specific controls in place. Here is what that looks like in practice.
Information you provide when registering or transacting on l00 is used to operate your account and process payments through FPX, Boost, and GrabPay. We do not sell your personal data to third parties. Retention periods follow applicable local requirements.
l00 uses cookies to maintain your session and improve navigation. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how parts of the site function, including your login session.
Your account is protected by the credentials you set at registration. For any change to your login details or linked payment method, the verification steps shown in your account settings apply. Never share your login or verification codes.
If you believe a term has been applied incorrectly to your account, or you want to request a review of how your data is being used, contact support with the specifics. We handle these requests individually and respond through the same channel you used.
These are the questions we hear most often about how our terms work. If yours is not here, live chat and email support can give you a direct answer.
These terms apply from the moment you create an account on l00. Every login, transaction, and use of account features is covered. If you access l00 from Malaysia, local law eligibility also applies — use of the platform confirms that access is lawful in your region.
Log in and open the transaction history section inside your account dashboard. All deposits, withdrawals, and significant account events are listed there. You do not need to contact support for a basic records check — it is visible after login.
Yes. If your registered name, contact details, or payment information linked to FPX, Boost, or GrabPay is inaccurate, contact support with the specific detail and what it should be. We review and respond through the same support channel.
The current version of these terms is always on this page. When material changes are made, we aim to flag them — but checking this page periodically is your responsibility. Continued use of your l00 account after a change means you accept the updated terms.
Reach our support team via live chat or email — both are accessible from l00. Explain the specific term and the situation. We handle these individually and aim to give a clear, factual response rather than a scripted reply.
No. FPX, Boost, and GrabPay each operate under their own terms set by their respective providers. Our terms cover how we manage your account and wallet on l00; the processing side is governed by whichever payment rail you use for that transaction.