Mobile / App
This page sets out how l00 handles your account, your data, and your dealings with us — covering everything from how we process transactions through FPX, Boost, and GrabPay to how you can raise a question or request a correction. Access to our platform depends on local law and is available only where permitted in your region.
l00 operates under a policy framework designed to be readable and actionable — not buried in fine print. When you use this platform, certain terms apply to the way your account is created, how your wallet records activity, and how we handle any disputes you raise. These terms are written to reflect how the platform actually works: your FPX transfers, Boost top-ups, and GrabPay transactions are each logged individually in your account wallet, and those records are the reference point if a discrepancy arises. We do not override transaction records without a verified support request, and we do not alter account histories without your knowledge. Any updates to this policy are posted on this page before they take effect — you will not be bound by a change you have not had the chance to read. Where access or eligibility is mentioned, it depends on local law and is available where local law permits. If you have a question about how a specific term applies to your account, the right path is to contact support directly with your account reference ready.
FPX online banking
Boost e-wallet
GrabPay wallet
DuitNow transfer
Not every part of your experience falls under the same policy layer. Knowing where each area sits helps you find the right answer faster — whether you are checking an account step, reviewing a transaction, or following up on site content.
Login credentials, session management, and account verification steps are covered. If you cannot access your account, contact support with your registered email and the support team will guide you through the verification process shown in your account settings.
Deposits and withdrawals processed through FPX, Boost, GrabPay, or DuitNow are logged in your wallet history. This policy covers how those records are stored, reviewed, and corrected — but it does not set the processing rules of the payment provider itself.
Game titles, odds, and lobby content are governed by the rules of the relevant game category. This legal policy does not override the rules of a specific game round, but it does cover how content disputes or display errors are handled at the account level.
Payment rails, network providers, and any linked service outside l00's own platform operate under their own terms. We are not responsible for decisions made by those third parties, but we will act as your point of contact when a transaction dispute requires follow-up on our side.
This policy is not just a statement — it sets out concrete actions available to you at any point during your time on the platform. Your account dashboard, accessible after login, shows your current transaction history, active session details, and the contact path for each type of request. If you believe a record is incorrect, you do not need to wait for a scheduled review cycle: raise the question through live chat or email support and reference the specific transaction date and amount from your wallet log. Name and contact detail corrections follow the verification steps shown in your account profile section. Requests for data review or account queries are handled in the order received, and support will confirm receipt before any action is taken. Nothing in this process requires you to waive any right in order to ask a question.
Your full transaction log is in the wallet section of your account dashboard after login. Every FPX, Boost, GrabPay, and DuitNow movement is listed there with a date and reference number you can use in any support request.
Name, contact email, and linked payment details can be updated through the account profile section. For security-sensitive changes, the platform will show the verification steps required — follow those as displayed rather than relying on third-party instructions.
If a term on this page is unclear or you believe it has been applied incorrectly to your account, contact support with your account reference and the section heading in question. Support will respond in writing so you have a record of the answer.
Live chat is the fastest route for time-sensitive questions. Email is the right channel for anything that needs a written trail — disputes, correction requests, or policy clarifications where you need a documented response you can refer back to.
If this policy raises a question you cannot answer from the page, our support team is the right next step. Each channel below serves a different kind of request — pick the one that fits what you need.
For account access questions, wallet checks, or anything that needs a fast answer. Open the chat icon from any page once you are logged in and have your account reference ready.
For policy questions, correction requests, or disputes that need a written record. Send your account reference and a clear description of the issue, and support will confirm receipt before taking any action.
Many policy-related answers are visible directly in your account after login — transaction logs, session history, and the current state of any open request are shown there without needing to contact support first.
We handle your account data with a clear set of practices, not vague assurances. Here is what that means in concrete terms for your account on this platform.
Account data — your registered email, wallet activity, and session logs — is used to operate your account and respond to support requests. We do not share it with third parties outside of what is needed to process a payment through FPX, Boost, GrabPay, or DuitNow, and only to the extent those providers require to complete the transaction.
We use cookies to keep your session active and to remember account preferences between visits. You can review and clear cookies through your browser settings at any time. Clearing cookies will log you out of any active session, so save any in-progress steps first.
Password changes and security-sensitive updates require the verification steps shown in your account settings — follow those as displayed. If you receive a message asking for your credentials outside of the official login page, do not respond and contact us immediately via live chat.
Account records are retained for the period required by our operating policies, after which they are removed from active systems. If you want to request a review of what is held on your account, contact support by email with your account reference and the nature of the request.
These are the questions we hear most often from people reading this page. If yours is not here, live chat or email will get you a direct answer.
Yes. This policy applies to every account on the platform regardless of which payment method you use. Your FPX, GrabPay, Boost, or DuitNow transactions are all subject to the same record-keeping and dispute process described here. If your question is specific to a payment provider's own rules, you will need to contact that provider directly.
Log in and open the wallet section of your account dashboard. Each transaction is listed with a date, amount, and reference number. Copy the reference number when contacting support — it is the fastest way for the team to locate the specific record and respond accurately without back-and-forth.
Yes. Send a request to support by email with your account reference and a description of what you are asking for. Support will confirm receipt and advise on what can be provided and the timeframe for the response. This process follows the steps shown on the platform, not a third-party form.
Contact support by email and reference the section heading and your account reference. We will review the specific application of the term to your account and respond in writing so you have a record. We do not ask you to give up any right in order to raise the question.
Any update is posted on this page before it takes effect. The effective date is shown at the top of the updated version. We do not apply a change retroactively to transactions or account actions that took place before the new version was posted.
Access depends on local law and is available where local law permits. We do not make eligibility decisions on your behalf — check the access information shown during the account registration process for the current position in your region.