Mobile / App
This policy explains what information l00 collects when you create and use your account, how we keep it secure, and the choices you hold over it. Availability of our services depends on local law and applies only where permitted in eligible regions.
When you register an account with l00, we collect the details you enter — name, contact information, login credentials, and the payment methods you connect, which may include FPX online banking, Boost, or GrabPay. We collect this to operate your account, process your wallet transactions, and respond to any support request you raise. Beyond registration, we record activity tied to your session: pages loaded, games opened, and transaction timestamps. This helps us keep your account accurate and lets us respond to disputes with a verifiable record rather than guesswork. We do not sell your personal data to third parties for their own marketing. Where we share data with service partners — such as payment processors handling your FPX or GrabPay transactions — those partners receive only what they need to complete the specific task. We require them to handle your data with the same care we apply internally. Data is retained for as long as your account is active and for a period after closure as required to meet our legal and audit obligations. The exact retention period depends on the nature of the data and the applicable jurisdiction. Where local law in Malaysia sets a specific retention requirement, that requirement takes precedence.
This policy applies to your l00 account and the interactions you have through it. Not every activity or data point falls under the same rules — understanding the scope helps you know exactly what protection applies to you and when.
All data collected when you log in, update your profile, or change your account settings is covered fully by this policy. That includes login timestamps, device identifiers tied to your session, and any changes you make to contact or security details.
When you move funds through FPX, Boost or GrabPay, the transaction record sits inside your account and falls within this policy. However, the payment processor's own terms also govern how they handle the data on their side — we cannot extend our policy to cover their systems.
Game rounds you open, tables you visit, and sports markets you browse generate session data that we hold in your account history. This data is used for account accuracy and support purposes, not for profiling or resale.
Links or integrations that take you outside l00 — such as an external payment gateway or a game studio's own environment — are not covered by this policy once you leave our platform. Check the relevant third-party terms before sharing any information there.
You hold real, actionable rights over the personal data we keep on your account. These are not passive entitlements — each one has a clear path you can follow without needing to escalate or wait for a review cycle. Reviewing what we hold is the first step. Log in to your account dashboard and check the profile and transaction history sections — most of what we store about you is visible there directly. If you spot a detail that is wrong, you can request a correction by contacting our support team through live chat or the account help form. We will confirm receipt and tell you the expected update window. If you want to understand how a specific data point is used, raise it through support and we will explain the basis in plain terms. Where data is held beyond your account's active period, you can ask us to clarify the retention reason.
Open your account dashboard after login to see your profile data, linked payment methods and transaction history. Most held data surfaces here without a formal request.
If any stored detail is inaccurate — contact number, wallet reference, registered name — reach out through live chat or the help form. We will confirm the change once it is processed.
Not sure why we hold a specific record? Ask us directly via support. We explain the purpose and legal basis for holding each data type without requiring you to submit a formal written complaint first.
For anything beyond the dashboard — data portability, account closure data handling, or a question about third-party sharing — contact support and we will respond with the relevant process steps.
Privacy questions deserve a direct answer, not an automated response loop. Here are the contact paths available to you when you need to discuss data held on your account, request a correction, or understand how a specific piece of information is used.
The live chat widget is accessible from your account page once you are logged in. Use it to raise privacy questions, request data corrections, or ask about your account records in real time.
For written requests — corrections, data clarifications or questions about retention — submit the account help form. You will receive a confirmation with a reference number so you can track the response.
If your question involves documentation or a detailed account history query, email is the right channel. Send your request from the address registered to your l00 account so we can verify it promptly.
Keeping your account data accurate and secure is an operational responsibility, not a marketing claim. Here is how we approach each of the main areas this policy covers.
Account data is stored on secured infrastructure. Retention periods differ by data type — active account records are kept while your account is open; transaction logs tied to FPX, Boost or GrabPay are held for the period required by applicable audit and legal obligations.
We use cookies to keep your session active, remember your login state, and measure how the site performs. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how your account session behaves.
Access to your account data is restricted internally. Support staff can view records relevant to a query you raise — they do not have open access to payment credentials or full transaction histories outside an active support case.
When this policy changes in a way that affects your rights, we will surface the update through your account dashboard or via the contact detail you registered. The current version is always accessible from the footer of the site.
Below are the questions we hear most often about how this policy works in practice. If yours is not listed, contact support through live chat or the help form.
We collect the details you enter during registration — name, contact information and login credentials. Once active, your account also records payment method references (such as FPX or GrabPay details), session timestamps and game activity logs used to maintain account accuracy.
Yes. Log in and check your account dashboard — your profile details, linked wallets and transaction history are visible there. If you need information that is not shown on the dashboard, raise a request through live chat or the help form and we will clarify what we hold.
Contact support via live chat or submit the account help form with the specific detail you want corrected. Use the contact address or number registered to your account so we can verify the request. We will confirm the update once it has been processed.
We share data only with service partners who need it to complete a specific task — for example, payment processors handling your FPX or Boost transaction. Those partners receive only the data required and are not permitted to use it for their own marketing or unrelated purposes.
Retention after account closure depends on the type of data and the legal obligations that apply in the relevant jurisdiction. Transaction records tied to wallet activity are kept for the period required by applicable audit rules. You can ask support for the specific retention basis for any record.
Use live chat from your account page for real-time queries, the account help form for written requests that need a reference number, or email from your registered address for detailed or document-based questions. Each channel is monitored and will confirm receipt of your request.